Help
Frequently Asked Questions
Q What are my incoming (POP3) email login details?
A For POP3 email clients such as Outlook and Thunderbird, use the following details:
Incoming mail server: mail.yourdomainname.com
Replace yourdomain.com with your domain name and TLD (e.g. mail.id2net.com)
Username: Your full email address
All other settings should normally be left at the default settings.
A redirected address does not require any changes to your email client, though you might want to change the 'Sender' email address so that email appears to come from your domain address, and not your ISP address.
Q What are my outgoing (SMTP) email settings?
A For outgoing mail (SMTP), you may use the same server settings as incoming POP3, but many ISPs block the port required to send mail, and you are forced to use your ISP email account to send mail. However, you may still use your domain name email address as the 'Sender'. If you have an AOL ISP account, you are normally prohibited from using an email address other than the one they supply.
Q Some of my mail arrives marked as "****SPAM****", but is normal mail. How can I fix this?
A Around 99% of all incoming mail is easily-identified junk mail; literally, billions per day. Our mail servers recognise the servers sending the mail and reject it outright. A great deal of the remainder is also spam, but requires more sophisticated processing by spam filtering software to recognise it as such. When it does so, your account may be set up so that the mail is still forwarded to you, but marked as such. Occasionally, some legitimate emails may be tagged as spam. There are many reasons for this, but often it is automated mail that uses similar techniques as those used by spammers, or the sending server has been incorrectly set up and includes errors that are usually associated with spam servers. If you have had important, legitimate mail tagged as spam, you may request that the address in question be added to your 'whitelist'. This will allow future mail from that source through the spam filter without processing.
Q Is mail virus checked?
A Yes. Email are checked for viruses before being forwarded to your account. If one is detected, you will receive a notification. Email is often also filtered by the sender's ISP email server before we receive it. Because no virus checker can be guaranteed to stop possible version of the latest viruses, you are ultimately resonsible for checking email attachments that come to you through our server.
Q I received an email notification that said I was sent a virus-infected mail, but I trust the sender. Can I add them to a virus whitelist?
A No, we will not allow email in which a virus has been detected through the mail server. If you are totally convinced that the sender is sending a legitimate file, please have them zip and password-protect the file before sending it, so that the contents cannot be examined by the virus checker. Be aware of the risk involved in this action. If you have a virus-infected system, do not attempt to use email to seek support. Most likely, no one will see them.
Q Can I pay my web design invoice online?
A For amounts under $300, you may use our website payments form to pay with major credit cards, or a Paypal account.
Q Can I pay for my hosting online?
A If you wish to receive regular email invoices for your hosting only, please let us know so that we can add your account to the automated system. The billing system will send you an email once per month (or quarterly), providing a link for you to pay by credit card. Normally, the system will allow one full payment period in arrears before closing your account. Please make arrangements in advance if you believe this may cause a problem.